A UK-based IT support and services provider, offering primarily IT Support in London and IT Support in Kent
Operated by Cyan Consultancy Ltd, incorporated in May 2016, with a micro-sized team (~10 employees).
Purpose & Target Audience
Aims to deliver clear, jargon-free IT support to businesses, ensuring clients understand their systems and feel supported.
Targets small to medium-sized businesses in sectors such as construction, education, engineering, traffic management, and more.
Main Services & Features
Cyan IT offers a comprehensive suite of IT services:
IT Support (remote and on-site; proactive monitoring; helpdesk)
Infrastructure Delivery (networking, Wi-Fi setup)
Cybersecurity Solutions
VoIP & Telephony Services
IT Equipment Procurement
Microsoft 365 Migration & Support
IT Consultancy & Digital Transformation
PAT Testing (portable appliance testing).
IT Support Package Includes:
Unlimited phone, email, and remote-control support
24-hour system monitoring
Microsoft application support
Peripheral, server, and backup management
Liaison with ISPs and third-party vendors
Cybersecurity support and proactive management.
Performance Metrics:
Resolves 80% of support issues within 2 hours, and 95% within 4 hours.
Operational Approach & Unique Selling Points
Jargon-free communication: Prioritizes clarity and client understanding.
Experienced team: Over 40 years of combined experience across diverse industries.
Consistent, reliable results: Fast issue resolution and proactive monitoring.
Environmental commitment: Uses electric vehicles, cloud technologies, and partners with carbon-neutral companies like Microsoft; encourages clients to reduce their IT carbon footprint.
Business Model & Pricing
Offers a free audit to prospective clients.
Pricing details are not publicly listed; likely tailored per client based on needs and scale.
Client Feedback & Reputation
Holds a 5.0 average rating from 15 reviews on Trustindex, with recent feedback (e.g., February 2026) praising fast setups and responsive service.
Reviews highlight friendly, knowledgeable, and efficient service, with clients describing Cyan IT as “lifesavers” and commending their proactive support.
Company Background
Founded / Size Incorporated 2016; micro-sized (~10 employees).
Locations – London & Kent
Target Audience SMEs across various sectors.
Core Services
IT support, infrastructure, cybersecurity, VoIP, procurement, M365, consultancy, PAT testing.
Support Features Unlimited support, proactive monitoring, fast resolution metrics.
Unique Strengths Jargon-free communication, experienced team, environmental focus.
Pricing Model Free audit; custom pricing.
Client Reviews 5-star average; praised for responsiveness and professionalism.
What Makes Cyan IT Unique?
Clear communication: Avoids technical jargon, making IT accessible to all clients.
Proactive, fast support: High-resolution rates and monitoring reduce downtime.
Environmental responsibility: Actively reduces carbon footprint and promotes green IT.
Tailored, client-focused service: Custom solutions and free audits demonstrate flexibility and client care.
Cyan IT stands out as a personable, efficient, and environmentally conscious IT Support partner for SMEs in London and Kent—offering tailored, jargon-free support with a strong track record of client satisfaction for their IT Support in Kent and their IT Support in London.