What’s included in our IT support?
Generally, our IT support will be delivered in a standard package, which includes:
- Unlimited phone support
- Unlimited Email support
- Unlimited remote-control support
- Microsoft application support
- 24-hour system monitoring
- Support for peripherals
- Server management and maintenance
- Backup management
- Liaison with internet service providers and third-party vendors, so you don’t have to
- Support and proactive management of cyber security solutions supplied by us at Cyan IT
Whatever your request, we will accommodate it. We resolve over 80% of support issues within two hours of them being reported and 95% within 4 hours – we’re the reliable support you need. If you decide you need extra support or additional services, this is entirely possible when partnering with us.